Incident Intelligence & Response
The Problem
When incidents occur, critical decisions require information that spans far beyond monitoring tools - which clients are impacted, what contract SLAs are at risk, who owns the affected systems, and what's the business context that determines response priority. Currently, incident responders must either guess or track down experts across multiple teams while systems remain down.
Our Approach
The Ops Graph aggregates real-time data from all relevant tools while extending beyond standard monitoring to include organizational context - client impact, contract obligations, system ownership, and business priorities. Teams get instant access to complete operational context without becoming experts in dozens of tools or disrupting other teams.
The Result
Faster, better-informed incident response with proper security controls and complete audit trails, without requiring incident responders to become experts in every organizational system.